Please note that the following change is applicable to customers using ClinicSolution 4, 5 and 6 only.
After reviewing the impact caused by the pandemic, we will further streamline our service portfolio, which means we will implement some crucial changes to your subscription to our ClinicSolution product.
Effective from 8 April 2022 (CS4/5) / 30 April 2022 (CS6), the subscription of our Legacy ClinicSolution product will no longer include free service support. Customers may consider the following options:
Upgrade to our latest CSX product line on or before 31 May 2022 (CS4/5) / 30 June 2022 (CS6) to enjoy the support services1. We offer the Hosted CSX solution at an introductory price of $7,020/year/ subscription (Regular price: $10,200/year/subscription, 31% off) for the first year2. Alternatively, you may purchase the required hardware based on our specifications.
Purchase an add-on service support1 option with the subscription at an extra cost of $850/month/subscription or $9,180/year/subscription.
Keep your subscription on using Legacy ClinicSolution for $650/month/subscription or $7,800/year/subscription.
Our customer service representative will contact your clinic separately for the details, and an notification will sent to your clinic through mail.
Our regular support services cover Monday to Saturday (Public Holiday not included), 09:00 – 18:00, and will be prioritised for Softlink related Software and Hardware, but we will also assist your operations with other IT issues whenever we can.
For Hosted CSX, the regular price at $850/month/subscription. Introductory price of $7,020/year/subscription applicable for annual prepayment only and valid for the first year only. Limited offer only.
Microsoft released a Windows emergency fix (KB5005565) on 24th September, which aims to deal with the “PrintNightmare” vulnerability related to the Windows Printing Service (which is used to connect the Windows and the printer hardware). Unfortunately, this patch is reported crashing network printers, USB devices and Bluetooth device connectivity.
Microsoft is aware of the problem and provided a manual fix on the issue. Softlink engineers are happy to assist the clinic in applying the fix.
Furthermore, you can follow the steps below to fix the printing problem:
Open Windows Update via Search or Start Menu.
In the Windows Update screen, click “view update history“.
In the “View update” window, select Uninstall updates to open Control Panel.
Locate the KB5005565 and double-click it to uninstall the update.
微軟於 9 月 24 日發布了 Windows 緊急修復程序（KB5005565），旨在解決 Windows “PrintNightmare” 打印服務漏洞。不幸的是，此修復程序據報會導致不少網絡打印機， USB設備及藍芽設備無法操作。 Microsoft 已意識到這個問題，並針對該問題提供了手動修復方案。 Softlink 的工程師樂意為您的診所提供協助，以修復這個問題。詳情請與我們的客戶服務部聯絡。
Microsoft announced the new Windows 11 OS in June 2021 and is expected to roll out by the end of 2021. Since there are new hardware requirements on the latest OS, based on our evaluation, we advise our customer NOT TO UPGRADE to Windows 11 at this moment. We will keep you updated on the support of Windows 11 OS in due course.