Change of the Service Terms

IMPORTANT NOTICE: Effective 1 Sept 2021, to adhere to the good tradition of providing ‘holistic total solution’ support for our customers, Softlink support team shall NOT provide service support on any hardware or application that is OUTSIDE Clinic Solution and not procured through Softlink.

We have received overwhelming servicing requests in past few months and over [30%] are issues related to products not related/ supported/ procured by us. Whilst we would continue to adhere to the good tradition of providing ‘holistic total solution’ support for our customers, certain items and products are truly beyond our support and knowledge capacity. This has not only caused expectation issue among our customers, but have gradually had an adverse impact on our customer hotline and service level.
We hope to have your understanding that we have come to this decision with an aim for better support for all of our clients, without compromising the commitment to continue to provide ‘total solution’ support.

To check whether your IT products are supported by us, or simply would like to procure through us, please consult our procurement hotline +852 2187 3003, alternatively, please find the list of hardware that we offer support below.

Printer 

  • Brother HL-L2365DW
  • Brother HL-2375DW
  • Brother HL-2370CDW
  • Brother HL-L3270CDW
  • Brother HL-L8360CDW
  • Brother MFC-L2700DW
  • Brother MFC-L2715DW
  • Brother MFC-L2750DW
  • Brother MFC L3750CDW
  • Brother MFC-L3770CDW
  • Brother MFC-L5700DN
  • Brother MFC-T800W

Label Printer

  • Zebra LP2824Plus
  • Zebra ZD410
  • Zebra GK420T (Support cease from November 2021) 

Wireless Router, Wireless Dongle and Switch

  • TP-LINK AC1750
  • TP-LINK N600
  • ASUS AX3000
  • ASUS AC1900
  • Linksys LGS105-AP
  • Cisco SG95D-08-SG
  • Cisco SG95-16-SG
  • Netgear Gs205

Network Attached Storage (NAS)

  • QNAP (running QTS 4.2 or above)

For hardware malfunction/support, it is recommended to contact the hardware warranty service provider directly.