支援熱線服務受阻 (17/8/2023)

於八月十七日下午三時開始，因電訊服務供應商發生事故，導致部分客戶未能聯絡本公司支援熱線。本公司亦對部分客戶造成不便致歉。

On the 17th of August, from 3:00 pm, some customers could not contact the company’s support hotline due to an accident with the telecommunications service provider. The company also apologizes for the inconvenience caused to the affected customers.

支援熱線服務受阻 (22/2/2023)

於二月二十二日下午二時至六時期間，因電訊服務供應商發生事故，導致部分客戶未能聯絡本公司支援熱線。本公司已去信責成有關供應商，避免再發生同類形事故。本公司亦對部分客戶造成不便致歉。

On the 22nd of February, between 2:00 pm and 6:00 pm, some customers were unable to contact the company’s support hotline due to an accident with the telecommunications service provider. The company has written to the relevant suppliers to avoid similar accidents from happening again. The company also apologizes for the inconvenience caused to the affected customers.

CSX Release Note 1.9.5

我們現已推出 CSX 1.9.5 ，是次新版本將為你的診所帶來下列新的功能：

增強各診所收入與交易報告
增強各診所開出藥物報告
豐富應收帳報表內容
新增收入摘要列表
列印各式標籤時，可選擇不同的印表機
改善『文件』管理效能，新增縮圖／預覽功能
允許診所記錄病人是否願意接受推廣訊息

其他改善項目包括：

  • 客戶於收據，發表，報價單選用電子簽名時，需印上醫生中英文姓名
  • 針對逐步移除對 Word 插件支援，於文件範本移除『新增 MS Word』及『複製』 MS Word 範本功能
  • 修正危險藥物報告未有顯示病人身份證號碼
  • 修正化驗報告項目排序問題
  • 信件範本 － 統一化日期格式為 dd/MM/yyyy 或 dd MMM, yyyy
  • 修正自動更新的強制更新邏輯
  • 修正自動更新導致耗盡儲存空間問題
  • ​​​​​​​修正混合藥未能輸入小數問題

我們將會陸續向所有客戶推送相關更新。

CSX Release Note 1.9.4

我們現已推出 CSX 1.9.4 ，是次新版本將為你的診所帶來下列新的功能：

另外，針對早前各收入及交易報告的顯示及計算問題，我們亦已經予以改善。

我們將會陸續向所有客戶推送相關更新。

CSX Release Note 1.9.3

我們現已推出 CSX 1.9.3 ，是次新版本將為你的診所帶來下列新的功能：

整合保險資格檢查
自動保險索賠提交
視像診症
整合物流服務

其他新功能包括：

​​​​​​​1. 調整收入報告，交易報告與詳細交易報告格式
2. 優化遙距排隊及預約設計，診所可按需要設定遙距排隊上限
3. 修復顯示病人年齡的問題

客戶將會於日內收到我們的通知安排更新。

Changes to the Legacy ClinicSolution Product (CS4/CS5/CS6)

Please note that the following change is applicable to customers using ClinicSolution 4, 5 and 6 only.

After reviewing the impact caused by the pandemic, we will further streamline our service portfolio, which means we will implement some crucial changes to your subscription to our ClinicSolution product.

Effective from 8 April 2022 (CS4/5) / 30 April 2022 (CS6), the subscription of our Legacy ClinicSolution product will no longer include free service support. Customers may consider the following options:

  1. Upgrade to our latest CSX product line on or before 31 May 2022 (CS4/5) / 30 June 2022 (CS6) to enjoy the support services1.  We offer the Hosted CSX solution at an introductory price of $7,020/year/ subscription (Regular price: $10,200/year/subscription, 31% off) for the first year2. Alternatively, you may purchase the required hardware based on our specifications.   
  2. Purchase an add-on service support1 option with the subscription at an extra cost of $850/month/subscription or $9,180/year/subscription.
  3. Keep your subscription on using Legacy ClinicSolution for $650/month/subscription or $7,800/year/subscription. 

Our customer service representative will contact your clinic separately for the details, and an notification will sent to your clinic through mail.

Remarks:

  1. Our regular support services cover Monday to Saturday (Public Holiday not included), 09:00 – 18:00, and will be prioritised for Softlink related Software and Hardware, but we will also assist your operations with other IT issues whenever we can.
  2. For Hosted CSX, the regular price at $850/month/subscription.   Introductory price of $7,020/year/subscription applicable for annual prepayment only and valid for the first year only.  Limited offer only.

CSX Release Note 1.9.2

我們將會於日內推出 CSX 1.9.2 ，是次新版本將為你的診所帶來下列新的功能：

  1. 提升病歷輸入介面功能，允許用戶自行定義SOAP各輸入欄大小
  2. 確保標籤列印穩定性
  3. 於窄屏顯示處方藥物記錄及文件更清晰
  4. 設置系統自動更新功能
  5. 統一系統遙距排隊／預約提示功能集中於 InBox 顯示相關提示

另外，是次更新亦修復了下列問題：

  1. 修正拉動預約記錄時畫面跳動的問題
  2. 修正欠款帳單報表排序錯誤問題
  3. 修正出貨記錄以年月作篩選的問題
  4. 修正應收帳及化驗儲存邏輯問題
  5. 修正刪除關聯病人處理
  6. 改善每週預約列表中的公眾假期標示