We’ve an update on the Red CS Mobile iOS app. If you receive the following message when you launch the app.

Please get in touch with our customer service hotline for the manual update procedure.
We’ve an update on the Red CS Mobile iOS app. If you receive the following message when you launch the app.
Please get in touch with our customer service hotline for the manual update procedure.
我們將會於日內推出 CSX 1.8.2 ,是次新版本將為你的診所帶來下列新的功能:
IMPORTANT NOTICE: Effective 1 Sept 2021, to adhere to the good tradition of providing ‘holistic total solution’ support for our customers, Softlink support team shall NOT provide service support on any hardware or application that is OUTSIDE Clinic Solution and not procured through Softlink.
We have received overwhelming servicing requests in the past few months and over [30%] are issues related to products not related/ supported/ procured by us. Whilst we would continue to adhere to the good tradition of providing ‘holistic total solution’ support for our customers, certain items and products are truly beyond our support and knowledge capacity. This has not only caused expectation issues among our customers but has gradually had an adverse impact on our customer hotline and service level.
We hope to have your understanding that we have come to this decision with an aim for better support for all of our clients, without compromising the commitment to continue to provide ‘total solution’ support.
To check whether your IT products are supported by us, or simply would like to procure through us, please consult our procurement hotline +852 2187 3003, alternatively, please find the list of hardware that we offer support below.
Printer
Label Printer
Wireless Router, Wireless Dongle and Switch
Network Attached Storage (NAS)
For hardware malfunction/support, it is recommended to contact the hardware warranty service provider directly.
Microsoft released a Windows emergency fix (KB5004945) on 6th July, which aims to deal with the “PrintNightmare” vulnerability related to the Windows Printing Service (which is used to connect the Windows and the printer hardware). Unfortunately, this patch is reported crashing printers from companies like Zebra.
Microsoft is aware of the problem and provided a manual fix on the issue. Softlink engineers are happy to assist the clinic in applying the fix.
Furthermore, you can follow the steps below to fix the printing problem:
微軟於 7 月 6 日發布了 Windows 緊急修復程序(KB5004945),旨在解決 Windows “PrintNightmare” 打印服務漏洞。不幸的是,此修復程序據報會導致不少廠商的打印機無法操作,其中包括了 Zebra 的標籤打印機。
Microsoft 已意識到這個問題,並針對該問題提供了手動修復方案。
Softlink 的工程師樂意為您的診所提供協助,以修復這個問題。詳情請與我們的客戶服務部聯絡。
另外,閣下亦可以透過以下步驟,自行解決打印問題:
我們將會於日內推出 CSX 1.8.1 ,是次新版本將為你的診所帶來下列新的功能:
另外,是次更新亦修復了下列問題:
Tsui Chi Man (Rap) 徐志文- our ex-staff has been involved in bad debts with financing companies and as a result our colleagues and certain clinics have been under threat and harassment the past days and weeks.
We have taken this case to the Police today for their proper handling.
Apologies for any inconvenience that may have caused due to this standalone incident.
Softlink Medical Solution Limited
7 May 2021